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VRDM Technologies
Services

Nine connected capabilities. One accountable partner.

From CRM strategy and Agentforce AI to Data Cloud, integration and managed services — VRDM delivers the full Salesforce customer experience stack for the modern enterprise.

01

Salesforce Consulting

Strategy & advisory for the world's #1 CRM.

Translate business priorities into a multi-cloud Salesforce strategy with a clear roadmap, governance model and measurable value hypothesis.

Benefits
  • Executive alignment on CX vision
  • Faster time-to-value with prioritized roadmap
  • De-risked investment with value engineering
  • Architecture future-proofed for AI and data
Key Deliverables
  • · Current-state assessment & maturity model
  • · Target architecture & solution blueprint
  • · Multi-year roadmap & business case
  • · CoE operating model & governance
Plan your roadmap
02

Implementation

End-to-end delivery across Customer 360.

Certified delivery pods implement Sales, Service, Experience, Marketing and Revenue Cloud on a repeatable, accelerator-driven methodology.

Benefits
  • 98% on-time go-lives
  • Predictable cost and timeline
  • Higher adoption through change enablement
  • Production-ready from day one
Key Deliverables
  • · Configured & tested Salesforce orgs
  • · Data migration & cutover plan
  • · Training, hypercare & playbooks
  • · Release pipeline & DevOps setup
Start your implementation
03

Customization

Tailored experiences on Lightning, LWC & Apex.

Extend Salesforce with custom apps, Lightning Web Components, Apex services and reusable design systems — without breaking upgrade paths.

Benefits
  • Pixel-perfect, branded experiences
  • Upgrade-safe, well-architected code
  • Reusable component library
  • Faster iteration with modern DevOps
Key Deliverables
  • · Custom LWC component library
  • · Apex services & integrations layer
  • · Salesforce design system tokens
  • · Automated test & CI/CD pipelines
Customize your platform
04

Agentforce AI

Autonomous agents grounded in your data.

Design, build and scale Agentforce, Einstein Copilot and generative AI use-cases — with the guardrails, evaluation and governance enterprises require.

Benefits
  • Up to 65% case deflection
  • Reduced handle time and cost-to-serve
  • Responsible AI with auditable guardrails
  • Reusable agent skills across the business
Key Deliverables
  • · Agentforce use-case portfolio
  • · Deployed agents, skills & prompts
  • · Evaluation harness & guardrails
  • · AI governance & policy framework
Deploy AI agents
05

CRM Strategy

Revenue, service & marketing — one operating model.

Align go-to-market, service and marketing around a single customer operating model that turns CRM from a tool into a competitive advantage.

Benefits
  • Unified customer operating model
  • Higher pipeline velocity and win rates
  • Better cross-sell and retention
  • Clear KPIs tied to revenue
Key Deliverables
  • · Customer journey & lifecycle maps
  • · Revenue & service operating model
  • · KPI tree & analytics framework
  • · Capability roadmap & sequencing
Shape your CRM strategy
06

Data Cloud

The unified data foundation for CX and AI.

Stand up Salesforce Data Cloud as a real-time, trusted profile layer that powers personalization, analytics and Agentforce across every channel.

Benefits
  • Single source of customer truth
  • Real-time personalization at scale
  • AI-ready, governed data products
  • Faster activation across channels
Key Deliverables
  • · Data Cloud architecture & ingestion
  • · Unified profile & identity resolution
  • · Calculated insights & segments
  • · Activation across Marketing, Service & Sales
Unify your customer data
07

Integration

API-led connectivity with MuleSoft & events.

Connect every system of record with MuleSoft Anypoint, event-driven architectures and reusable APIs that make a composable enterprise possible.

Benefits
  • Reusable APIs cut delivery time
  • Real-time, event-driven experiences
  • Lower integration TCO
  • Composable, future-ready architecture
Key Deliverables
  • · API-led architecture & catalog
  • · MuleSoft Anypoint implementation
  • · Event mesh & streaming integrations
  • · API governance & lifecycle model
Connect your systems
08

Managed Services

24x7 follow-the-sun platform operations.

Always-on managed services across USA, Canada, GCC and India — proactive monitoring, release management and continuous optimization backed by SLAs.

Benefits
  • 58% lower incident MTTR
  • Predictable, SLA-backed operations
  • Continuous innovation, not just keep-the-lights-on
  • Lower total cost of ownership
Key Deliverables
  • · L1–L4 support & monitoring
  • · Release & DevOps management
  • · Continuous enhancements backlog
  • · Quarterly value & roadmap reviews
Run your platform with us
09

Talent Solutions

Certified Salesforce & data talent, on demand.

Hand-picked certified architects, developers, admins and AI specialists — flexible engagement models that scale with your roadmap.

Benefits
  • 9-day average time-to-fill
  • Pre-vetted, certified specialists
  • Flexible onshore / nearshore / offshore
  • Seamless pod-based scaling
Key Deliverables
  • · Certified architects & developers
  • · Admins, BAs and QA engineers
  • · AI, Data Cloud & MuleSoft specialists
  • · Managed delivery pods
Hire certified talent

Let's build your next customer experience platform.

Speak with our digital transformation team about your Salesforce, AI and Data roadmap. We respond within one business day.